atk11 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how atk11 ("Platform", "we", "us", "our") collects, uses, stores, and discloses personal information in connection with the operation of the atk11 website at atk11.org and all related services, including sports betting, live casino, and bonus programmes offered to players in Bangladesh. atk11 is committed to protecting the privacy of all users and to handling personal data in a transparent and responsible manner consistent with applicable data protection principles.

By registering an account with atk11 or by using the platform in any capacity, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. This Policy forms part of the atk11 Terms and Conditions, which should be read alongside this document. If you have questions about any aspect of this Policy, you may contact the atk11 support team at [email protected].

2. Data We Collect

atk11 collects personal data across several categories, depending on how you use the platform. The following types of data may be collected from you:

3. How We Collect Your Data

atk11 collects personal data through the following means:

• Directly from you: when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or claim a bonus, you provide data directly to atk11.
• Automatically: when you visit the atk11 website, we automatically collect device data, IP address, session data, and usage data through server logs and similar tracking technologies embedded in the platform.
• From payment processors: when you make a deposit or withdrawal using bKash, Nagad, Rocket, or another supported payment method, atk11 receives transaction confirmation data from the relevant payment processor to credit or debit your account.
• From identity verification partners: where required for KYC compliance, atk11 may use third-party identity verification services to validate the identity documents you submit. These partners may return a verification result and relevant data extracts to atk11.

4. How We Use Your Data

atk11 uses the personal data it collects for the following purposes:

• Account management: to create, operate, and maintain your atk11 account, process your deposits and withdrawals, verify your identity, and provide you with access to betting, casino, and promotional services.
• Regulatory compliance: to meet our obligations under applicable anti-money laundering (AML) regulations, responsible gaming requirements, and age verification obligations. This includes retaining transaction records and identity verification documents for the periods required by applicable law.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account abuse, money laundering, match-fixing, and any other conduct that may violate these Terms or applicable law. This includes analysing usage patterns and transaction data to identify anomalous behaviour.
• Platform improvement: to analyse aggregate usage data to understand how players interact with the atk11 platform, identify features that need improvement, optimise the betting and casino experience, and develop new services.
• Customer support: to respond to queries, complaints, and account-related requests submitted to atk11 via email or other support channels. Support communications may be retained for quality assurance and dispute resolution purposes.
• Marketing and promotions: to send you information about atk11 bonus offers, promotional events, and platform updates, where you have not opted out of receiving such communications. You may opt out of marketing communications at any time by contacting [email protected].

5. Legal Basis for Processing

atk11 processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to perform the contract between you and atk11, including providing account access, processing transactions, and delivering betting and casino services.
• Legal obligation: processing is required to comply with applicable anti-money laundering regulations, age verification requirements, responsible gaming obligations, and other legal duties applicable to the operation of atk11.
• Legitimate interests: atk11 processes certain data on the basis of its legitimate business interests, including fraud prevention, platform security, usage analytics, and service improvement, where these interests are not overridden by your rights.
• Consent: where you have given specific consent for a particular processing activity (such as receiving marketing communications), atk11 will process your data on that basis. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

6. Data Sharing and Disclosure

atk11 does not sell your personal data to third parties. Personal data may be shared in the following limited circumstances:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, Upay, and other payment service providers solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification partners: where required for KYC compliance, identity data may be shared with regulated third-party identity verification service providers. These partners are contractually bound to process data only as instructed by atk11 and in accordance with applicable data protection law.
• Regulatory and law enforcement authorities: atk11 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or in response to a valid legal request.
• Technology and service providers: atk11 may share limited technical data with hosting providers, security monitoring services, and analytics platforms that support the operation of the atk11 platform. All such providers are bound by data processing agreements and may not use the data for their own purposes.

In all cases, atk11 takes reasonable contractual and technical steps to ensure that third parties receiving your data are bound by appropriate data protection obligations and that the data shared is limited to what is strictly necessary for the stated purpose.

7. Cookies and Tracking Technologies

The atk11 platform uses cookies and similar tracking technologies to support platform functionality and improve the user experience. Cookies are small data files stored in your browser when you visit atk11.org. The following categories of cookies are used:

• Essential cookies: required for the atk11 platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without preventing core platform functionality.
• Analytical cookies: used to collect anonymous usage data about how players interact with the atk11 platform. This data helps atk11 identify performance issues and make improvements. No personally identifiable information is included in analytical cookie data.
• Preference cookies: store your platform preferences, such as display settings and language selection, so that they are remembered between sessions. These do not track personal betting or casino activity.

You may disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the atk11 platform. Essential cookies cannot be disabled as they are required for the platform to operate correctly.

8. Data Retention

atk11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The retention period for specific categories of data is as follows: account registration data and identity verification documents are retained for the duration of the account and for a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction; support communications are retained for a minimum of two years.

When personal data is no longer required for any lawful purpose, atk11 will securely delete or anonymise it in accordance with its internal data management procedures. Where data cannot immediately be deleted due to technical constraints, it will be isolated from further processing until deletion is possible.

9. Data Security

atk11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. The following security controls are in place:

10. Your Data Rights

Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by atk11. To exercise any of these rights, please contact [email protected] with your request and account details:

atk11 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days with notification. There is no fee for submitting a data rights request. atk11 may ask you to verify your identity before processing a request.

11. Protection of Minors

atk11 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. The platform is designed and marketed exclusively for adults aged 21 and above in Bangladesh. If atk11 becomes aware that personal data has been collected from a person under 21 — whether through registration, deposit activity, or any other means — atk11 will take immediate steps to delete that data, close the associated account, and return any deposited funds in accordance with its Terms and Conditions. If you are a parent or guardian and believe that a person under 21 in your care has registered an account with atk11, please contact [email protected] immediately so that the account can be closed and the data removed.

12. Third-Party Services

The atk11 platform integrates with third-party services including payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and identity verification partners. When you interact with these third-party services — for example, when you initiate a bKash deposit or play a game provided by Pragmatic Play — your data may be processed by those third parties in accordance with their own privacy policies. atk11 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of atk11.

13. Changes to This Privacy Policy

atk11 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where a new category of data is being collected or a new third-party processor is being engaged — atk11 will endeavour to notify account holders through the platform or via the registered contact details on the account. The most current version of this Privacy Policy will always be accessible at atk11.org/privacy-policy. Your continued use of the atk11 platform after publication of a revised Privacy Policy constitutes your acceptance of that revised Policy.

14. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data atk11 holds about you, please contact the atk11 support team using the email address below. All data-related enquiries are handled by atk11's designated data management team and will receive a response within 30 days.

Our Privacy Commitments at a Glance